I appreciate you taking such good care of your personnel that the customers you serve can actually talk to someone who seems happy to assist us. We always feel the "phone smiles" and certainly appreciate the high level of professional expertise.
Jack Holland - Adamsville, AL
As we start the new year it occurred to me that in all these years I have never sat down to write how much I appreciate every single one of you. I don't call as often as I did in the beginning since I have become more familiar with the Frazer program. You were lifesavers back then when it was all so new and I thank you for that. Since then I only tend to call when there is a glitch of some kind (not the best time to interact with someone). Each and every time I have called I have been greeted by a pleasant, professional, and positive person. Not everyone can know it all and you do not hesitate to confer with co-workers in order to respond to the customer's needs. No one at Frazer has ever made me feel inferior for not knowing all there is to know about computing (and I warn you, this will get worse as I get older and systems keep changing). The remote access feature is wonderful. All in all, you all deserve an A+.
Catherine - Huntsville, AL
You guys are great to work with. I don't think I've seen a program that's easier to use.
Billy Byrd - Knoxville, TN
Just a quick word to say how much I love Frazer Computing. Everything is great - the software is easy to use - customer service is the best - the price is affordable. Thank you for making my life so much easier. Now we have the presence of a big dealership on the budget of a small one.
Nikki - Miami, FL
Thanks for all your help in the past and in the future. Your program has always helped track and grow our business. We also appreciate your patience and positive attitude when we call.
Larry & Troy - Mt. Zion, IL
Thanks for another great year. You are always so helpful to me, no matter how small or weird my problems are. I hope we have many more great years together.
Sheilah (& Steve, Joey, Lee) Williams - Canon, GA
I am 99.9, if not 100% satisfied with your program and customer service. Compared to my previous software company you are a breath of fresh air.
J.R. Rentfro - Monett, MO
I’ve worked with four companies and this is the best I’ve ever used. Your staff is always a great help.
Mike Aghili – Manassas, VA
Thanks for taking care of us this quickly. It is nice to see a company that does what it says and says what it does. Chad Walden – Hannibal, MO
Thank you so much for having quality people available to help us. I have never been disappointed when I have had to call to get help regarding your software. Your program is excellent. Thank you again for your quality software at an affordable price.
Lani Sherman - Wilson, NC
In my 17 years of computing I have NEVER experienced better technical support. I no longer dread the thought of needing to contact my software provider seeking support. Your staff is thoughtful, and informative, never hesitating to take the time necessary to educate my staff and myself properly... 10 out of 10!!!
Gabriel Mease - Hurricane, UT
I just wanted to THANK YOU ALL for your assistance with explaining to me the sales tax report so I could explain it to the auditor. I am so glad we changed to your software in December 2006. The auditor was very pleased with the reports your program produces. I owed no additional tax plus she was only here for 6 hours on a 3 year audit. HOORAY for Frazer. You guys are great.
Michelle Shelton - Hazel Green, AL
I have been in the car business for 20 years and this is the best software I have used.
Jon Schumer - Las Cruces, NM
I wanted to drop off a quick note of appreciation for the tremendous support your staff has given this dealership. They have done a tremendous job each and every time I have had a question or issue. I have dealt other software providers and have not found a company that provides the degree of professionalism and technical expertise as the people employed by your company. Your crew are the reason I have recommended your company to others (I am personally responsible for five dealerships now using your software) and, as far as I am concerned, do not understand why someone would choose a different system. You also need to understand that this is the first letter of this type I have written in the last five years. It's just that I think you need to be aware of how lucky you are to have the people that you do under your employ.
Charles "Rocky" Rockwood - Hinesville, GA
Easy to use, full function, wonderful price and super support! We have used Frazer software for 3 months and find it straight forward to use. The tech support is strong, friendly and knowledgeable (thanks Crystal!). I would strongly recommend this software, especially for a company new to the auto industry.
Bill Strickland – Medford, OR
Due to the excellent service I received from Patrick today, we will be able to complete a very important sale today and many others to come! Patrick is a definite asset to your company. He was efficient, polite, and most willing to help me!!
Gayle Pike – Montgomery, AL
Outstanding Customer Service. Patrick was the greatest customer service rep I have ever dealt with. He was extremely patient and understanding with me and helped me beyond belief. i am very happy with Frazer system as a whole.
Amelia Ridenour – Richmond, VA
Frazer is great software. Their program and customer service is the best; they care about you the dealer. When a new form comes out 15 minutes it's there on my form page. We had a computer crash and we had backed up our files with them and we were up and running in 15 minutes.
Steve Gomez – Englewood, CO
Best Service in our 20 plus years in business. Frazer Software has to be the best tool we have used since we opened in 1993. For value reliability and support no other software comes close. Writing up sales is easy and simple with Frazer. Even the old school hand written salesman can learn to put together a sale in under a day. Tracking our buy here pay here customers is a breeze. Frazer automatically backs up online securely everyday to make sure we never lose customers that owe us payments in case of a computer failure. Lastly my most favorite part of Frazer is the tech support led by local professional Americans. Over the years of me calling in to Frazer I've never had a bad tech support rep. Also I've never had to wait. Instant support! Its magic when they log into your computer and take control of your mouse to update or fix any issues. I literally only have to call in and tell them my issue and sit back and watch them go to work remotely. It's like having a full IT department hidden in my dealership. There have been times when my computer was the issue and not the software and they fixed my computer for no extra charge! Thank you Frazer for being a key reliable part of our family business. Give Frazer a try you will not be disappointed.
Cameron Matias – Holly Hill, FL