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Our friendly, helpful customer support staff is second to none – and there is no extra charge. Support is always free.

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Phone: 888-963-5369

Monday through Friday 10-7 ET, and Saturday 10-5 ET.
If the button below is green, a tech may be available to help you. If it is red then you can email, or leave us a voicemail, and we will get back to you as soon as we can.

The Help Desk is used to provide Frazer customers personalized support. Click through only if you are directed to do so by Frazer personnel.

Frequently Asked Questions

How do I delete a vehicle?
To delete a vehicle, follow these steps : 
1) Click on Vehicle File,
2) Select the vehicle you want to delete,
3) Click delete at the bottom right hand side of the vehicle file. 
This will only work if the vehicle was added manually. If it was added by trade or write off, then the trade or write off would need to be modified to remove the vehicle from the original sale as well.
How do I cancel a sale?
1) Locate and select the completed sale in Customer Activity. If the sale is cash or wholesale, you may need to select "All Customers" in the upper right corner.
2) In the customer's account, click "B-Customer Processing".
3) From the next menu, click "I-Cancel Sale".
4) On the next window, we suggest you always click "Cancel Sale- add customer back to prospect file". At any point, you can choose to delete a prospect, but once you click "Delete Sale- Completely remove customer from system", they are gone forever!
5) To make changes to the prospect information, click "Enter Sales" at the top of the screen. In the lower left corner, click the "Retrieve Prospect" button. You can locate your customer here to bring the information back into your sales screen.
How do I delete a payment or transaction?
To delete a transaction from a customer's account,
1. Click on "Customer Activity" and select their account from the list.
2. From there, click on "B-Customer Processing"
3. Click on "B-Change or Delete Transactions".
4. You can then highlight and select the transaction you wish to remove, and click "Delete Transaction" on the next screen. It is important to note that if you are trying to delete a fee and have already taken payments against that fee, you will first need to delete the payments you received after applying the fee, then delete the fee, and then add your payments to the account again.
My mileage is printing exempt!
There is a system default that causes the mileage to print exempt for vehicles 10 years old or older. If you want to change that, click on “Miscellaneous” at the top, then “1-System Options”. From there, click on tab “5-Vehicle Options” and look for the option labeled: “Default 'Mileage to Print' to 'EXEMPT' for vehicles 10 years old or older”. If you uncheck that box and save, it will make that adjustment for all new sales going forward.
Is there a list of reports I can give my accountant?
If you click "Reports" at the top, and then "4-Accounting", and then "4-Year End Reports". You will find a collection of reports that we have compiled to help you close out your year.
I have another question
For more detailed FAQs and helpful articles, click on our online Help Manual below. We have many video tutorials on YouTube covering a variety of topics. You can also call, chat, or email us any time during business hours, and a friendly tech will be there to help you with whatever you need.
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Haven't found the answer to your question yet? Try the online help manual.

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Contact the Frazer team if you need help. Our friendly customer support staff is second to none – and there is no extra charge. Support is always free. Support available during business hours, Monday-Friday, 10am-5pm ET.

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